Pawsum Privacy Policy

 

Last updated: September 2026

 

Pawsum respects your privacy and is committed to protecting the personal information you provide when using our website, mobile app and services.

 

Information we may collect

 

When you use the Pawsum app or website, we may collect information including your name, email address, phone number, account details, pet information, booking details and communications with Pawsum.We may also receive technical information relating to your use of the app, such as device information, app activity and usage information where required to operate, maintain and improve the service.

 

How we use your information

 

We may use your information to:

• create and manage your Pawsum account

• process and manage grooming and daycare bookings

• communicate with you about appointments and services

• send service notifications and, where you have agreed, promotional communications

• provide customer support

• maintain and improve our website, app and services

• meet our legal and administrative obligations

 

Payments

 

Payments made through Pawsum’s digital services may be processed by third-party payment providers. Pawsum does not store complete payment-card details where payment processing is handled by those providers.

 

Service providers

 

Pawsum uses third-party service providers, including Wix and other technology providers, to operate our website, mobile app, bookings, communications, analytics and related services. These providers may process personal information on our behalf where necessary to provide their services.

 

Push notifications

 

If you enable push notifications, Pawsum may send you appointment reminders, service information and other relevant updates. You can disable push notifications at any time through your device settings.

 

Storage and security

 

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored or processed using third-party systems and cloud services used to operate Pawsum’s services.

 

Data retention and deletion

 

We retain personal information for as long as reasonably necessary to provide our services and meet legal, accounting and business requirements. You may request access to, correction of, or deletion of your personal information by contacting Pawsum. Where we are legally required to retain certain information, we may be unable to delete it immediately.

 

Your choices

 

You may opt out of marketing communications at any time. You can also manage app permissions and push notifications through your device settings.

 

Children

 

The Pawsum app and services are intended for customers arranging pet-care services and are not directed specifically at children.

 

Changes to this policy

 

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised date.

 

Contact us

 

If you have questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, please contact Pawsum through our website:www.pawsum.com.au

 

Pawsum

328 Norton Street, Leichhardt NSW 2040, Australia